Total Access

 

Contact Information is available.
You may log into the system here

Total Access offers many nice features for the district as well as the parents. However, there are likely to be questions. It is our hope that most of your basic questions will be answered below.

Click on the question below to find the answer.

 

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Who do I contact with questions?
You can find the appropriate contact information here

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How do I check my account through the Internet?
Step one: If you are a first time user, contact the appropriate staff member to get a password and your family account number. If you already have the account number information go directly to step two!

Step two: Go to the login page. Follow the prompts provided to check on your family's current balance, an individual child's account history, and charges each day.

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What is a family account number?
A family account number is a number assigned to each family so that the family has one account and one balance. Your district may not use the family accounts. For those that do, parents only need to write one check, and visit one place to manage the entire family account.

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How do I find out my family account number?
Contact the appropriate staff member in your district.

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What if I forget my password?
You can get your password and your family ID number if you know and have access to the email address we have on record. Otherwise, contact the appropriate staff member.

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When are overdue letters sent?
TotalK12 allows schools to use a variety of methods to notify parents about low balances. In order to find out what methods your district employs you should contact them directly.

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Why is my balance dropping so fast?
It could be any number of reasons, such as breakfast charges, ala carte charges, second lunches, etc. The exact record of usage can be found by logging in.

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Can I set a spending limit for my child?
Yes, you can do that on the settings page (under reports) for each child on your account.

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What if I cannot afford to send lunch money?
If you find yourself in a difficult financial situation you may want to look into free and reduced meals. You can find information about free and reduced meals by logging in. You may also want to consider sending a lunch with your child. Many children bring their own lunches regularly anyway, so it will not call attention to those who choose to do so.

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Who do I contact if I have questions that I still can't answer?
Contact the appropriate staff member in your district.